Support

Last updated 16 October 2026

Stuck, found a bug, or have an idea? Email support@driveplated.app and include your username and the reg if it’s about a car. We usually reply within two working days.

How do I claim my reg?

Add your car, then tap Claim. You’ll take a photo showing the plate along with a code the app gives you. A moderator checks it, usually within a day, and the photo is deleted once the claim is reviewed.

Why does Plated want “Always” location access?

So drives can be recorded in the background without you touching your phone. Plated only records while a drive is in progress. You can choose “While Using” and start drives yourself instead.

Who can see the roads I’ve driven?

Only you. Your explored roads and drives are private. A recap is only seen by others if you share it.

How do I make my car private?

Open the car, go to its settings, and turn off public profile. Showing yourself as the owner is a separate setting, and it’s off by default.

Someone spotted my car. Who can see it?

Nobody until you say so. Open your car’s profile, go to Spots and choose Show or Hide. You can hide a spot again whenever you like, and spots of your car never show where they were taken.

How do I cancel Plated Pro?

Pro is billed by Apple. Go to Settings › your name › Subscriptions on your iPhone, choose Plated and cancel. You keep Pro until the end of the period you’ve paid for.

Someone is using my reg, or I want to report something.

Use Report on the car, post or profile in the app, or email us with the reg and what’s happening.

How do I delete my account?

Email support@driveplated.app from the address on your account and we’ll delete everything within 30 days.